TERMS & CONDITIONS

BOOKING & ACCEPTANCE OF TERMS
Upon booking a travel program with Aqua Serenity Travel, an Agent of Cornerstone Collective LLC, these Terms & Conditions become a binding agreement between you and Aqua Serenity Travel. In these Terms & Conditions, “you,” “your,” “participant,” or “guest” refers to the person booking, purchasing, or traveling on the program, including all individuals on that reservation. “We,” “us,” or “Aqua Serenity Travel” refers to Aqua Serenity Travel an agent of Cornerstone Collective, LLC. Aqua Serenity Travel designs and sells travel programs but does not own or operate the cruise ships, airlines, hotels, transportation providers, or other services used during the travel program. These services are provided by independent third-party suppliers. By making a reservation, you confirm that you are at least 21 years of age and have the authority to make a binding agreement for yourself and all members of your traveling party. You agree to inform all travelers on your reservation of these Terms & Conditions. Acceptance of these Terms occurs when a deposit or payment is received by Aqua Serenity Travel.

RESERVATIONS & TRAVELER INFORMATION
Traveler names must match exactly as shown on the traveler’s valid passport. Incorrect names may result in penalties or reissue fees imposed by suppliers. Participants must provide all requested information needed to confirm reservations. Failure to provide accurate information may result in cancellation of services. By making a reservation, you consent to Aqua Serenity Travel storing and sharing necessary personal information with third-party suppliers, government authorities, and service providers as required to arrange your travel program. Aqua Serenity Travel does not sell or rent personal data.

PRICING & INCLUSIONS
All prices are in U.S. dollars and are based on double occupancy unless otherwise stated.  Unless otherwise stated, prices do not include airport transfers, gratuities, optional excursions, visas, travel protection, baggage fees, personal expenses, or other items not specifically listed as included. Aqua Serenity Travel reserves the right to correct billing errors or adjust prices prior to final payment if required by supplier changes or errors in published pricing.

DEPOSITS & PAYMENTS
A deposit is required at the time of booking. The amount and payment schedule will be outlined on the program website and reconfirmed in your booking confirmation. Final payment must be received by the stated due date. Failure to make payments on time may result in cancellation of your reservation and application of applicable cancellation penalties.

SINGLE, TRIPLE & QUAD OCCUPANCY
Single travelers may be required to pay a single supplement. If a traveling companion cancels, the remaining guest is responsible for any resulting single supplement charge. Where triple or quad cabins are available, the third and fourth guest typically pay 75% of the primary passenger fare unless otherwise specified.

CANCELLATION OF CRUISE BY AQUA SERENITY TRAVEL

The travel program requires a minimum number of participants. Aqua Serenity Travel reserves the right to cancel the hosted travel program up to twelve (12) months prior to the scheduled departure date if the minimum participation requirement is not met. If the travel program is canceled by Aqua Serenity Travel, all payments made directly to Aqua Serenity Travel for the travel program will be refunded in full, with no cancellation fees incurred. If a traveler chooses to cancel other portions of their trip as a result of the travel program cancellation, including but not limited to airfare, hotels, or other travel services, those cancellations remain subject to the terms and cancellation policies of the applicable third-party travel providers. Travelers are responsible for understanding the cancellation policies of any third-party travel providers before making changes. Aqua Serenity Travel is not responsible for any penalties, fees, or non-refundable costs imposed by airlines, hotels, or other travel suppliers.

CANCELLATION OR ALTERATION OF CRUISE ITINERARY BY CRUISE LINE OR THIRD PARTIES
The cruise line or other third-party suppliers may cancel or modify the cruise itinerary for operational, safety, or other reasons, including weather, water levels, mechanical issues, local regulations, or emergencies. On sea cruises, some ports may require a tender or have extended walks to the main port area.  On river cruises, docking positions are assigned by local authorities and may result in double-docking (“rafting”), requiring you to embark or disembark through another vessel. Passengers must follow the instructions of the Master or crew. Refunds, if applicable, will be provided only for payments made to Aqua Serenity Travel for the travel program, with no cancellation fees incurred. Aqua Serenity Travel and the cruise line are not responsible for non-refundable travel costs, including airfare, hotels, or other third-party services. Travel insurance is strongly recommended.

TRAVELER CANCELLATIONS AND REFUND POLICY
All traveler cancellations must be submitted in writing and received by an Aqua Serenity Travel advisor no later than the day before cancellation penalties are to be assessed. Please refer to the cancellation schedule below for penalties relating to traveler-initiated cancellations. After travel has commenced, there are no refunds for unused services or missed portions of the travel program. Travel insurance is highly recommended to protect your travel investment.

CANCELLATION SCHEDULE
Follows each third party vendor.

TRAVEL PROTECTION
Travel protection is strongly recommended to protect your travel investment against unexpected events such as trip cancellation, medical emergencies, baggage loss, or travel interruption. Travel protection may also help cover non-refundable travel costs such as airfare or hotel reservations booked outside the cruise program.

FORCE MAJEURE
Aqua Serenity Travel is not liable for delays, changes, or cancellations caused by events beyond its control, including natural disasters, government actions, war, terrorism, civil unrest, epidemics, pandemics, labor disputes, weather, or transportation disruptions. Refunds are limited to amounts received from suppliers.

PASSPORTS, VISAS & TRAVEL DOCUMENTS
All travelers must carry a valid passport with at least six months validity beyond the return date and sufficient blank pages for entry and exit stamps. Travelers are responsible for obtaining any required visas, travel authorizations, vaccinations, or other documentation required for entry into the countries visited. Entry requirements are subject to change at any time. Aqua Serenity Travel is not responsible for travelers who are denied boarding or entry due to improper documentation. Travel documents will be sent electronically approximately 3–4 weeks prior to departure once full payment has been received.

OPERATION OF PRE- AND/OR POST-CRUISE LAND TOURS
Certain pre- and/or post-cruise land tour programs require a minimum number of paying passengers to operate. Aqua Serenity Travel may amend, cancel, change the departure date, or provide alternatives for safety or operational reasons. Affected participants will be notified. If canceled, participants will be offered a similar program or refunded all monies paid to Aqua Serenity Travel. Aqua Serenity Travel is not responsible for other travel arrangements or costs.

OPTIONAL EXCURSIONS
Optional excursions are operated by independent third-party providers. Participation is voluntary and subject to the terms and conditions of those providers. Aqua Serenity Travel is not responsible for the operation, safety, or cancellation of optional excursions.

AIR TRAVEL & BAGGAGE
Your airline ticket constitutes a contract between yourself and the airline, even if purchased through Aqua Serenity Travel. Aqua Serenity Travel is not liable for and does not assume responsibility for seat assignments, name changes, schedule changes, flight changes, or cancellations. Baggage allowances and restrictions are determined by the airline, and travelers are responsible for checking with their airline regarding policies. Aqua Serenity Travel is not responsible for loss, theft, damage, or delay of baggage.

HEALTH, MOBILITY & SPECIAL REQUESTS
Travel programs may involve walking, stairs, uneven terrain, and varying levels of accessibility. Guests must be able to travel independently or be accompanied by a companion capable of providing assistance. Participants must notify Aqua Serenity Travel at the time of booking of any mobility limitations or special needs. While reasonable efforts will be made to accommodate requests, accessibility cannot be guaranteed. No refunds will be provided for missed activities due to a traveler’s inability to fully participate.

HOLIDAYS, SPECIAL EVENTS & VENUE CLOSURES
Venues may be limited or unavailable due to local holidays, events, or seasonal conditions. Aqua Serenity Travel is not liable for venue availability and will offer alternatives when possible.

PHOTOGRAPHS / MAPS
Photographs or maps in Aqua Serenity Travel brochures, flyers, or websites are for illustration purposes only and may not reflect actual facilities or routing. They do not constitute a warranty.

PHOTOGRAPHY AND VIDEO ON TOUR
Occasionally, Aqua Serenity Travel may use guest photographs or video for promotional purposes. Notify Aqua Serenity Travel via email if you prefer not to be included.

SMS / TEXT COMMUNICATION
By providing your phone number, you agree to receive text messages from Aqua Serenity Travel related to your travel reservations, updates, and important trip information. Message and data rates may apply. You may opt out at any time by replying STOP.

CREDIT CARD PAYMENTS & CHARGEBACKS
Payments made by credit card authorize Aqua Serenity Travel to charge the amount submitted. By making payment, you agree to the cancellation and refund policies and waive the right to initiate a chargeback except in the case of fraud. Unauthorized chargebacks will result in reimbursement to Aqua Serenity Travel for administrative, legal, or collection costs.

CALIFORNIA SELLER OF TRAVEL LAW
Aqua Serenity Travel is registered with the California Attorney General, California Seller of Travel program as Cornerstone Collective Travel Management, LLC, registration number CST: 2158353-50.

CALIFORNIA SELLER OF TRAVEL LAW
Aqua Serenity Travel is registered with the Florida Attorney General, Florida Seller of Travel program as Cornerstone Collective Travel Management, LLC, registration number FL SOT ref#ST44927

DISPUTES
Any disputes arising from or relating to this agreement shall first be submitted to mediation in San Diego, California. If unresolved, disputes will be settled by binding arbitration in San Diego, California, under California Code of Civil Procedure Section 1280 et seq. The decision of the arbitrator is final and binding. This agreement is governed by California law.

Aqua Serenity Travel

tania@aquaserenitytravel.com
(805) 538-2502